At 9koi, your privacy is not just a formality — it is our responsibility. This Privacy Policy transparently explains how we collect, use, store, and protect your personal data in accordance with the Malaysian Personal Data Protection Act (PDPA 2010).
Six core data protection principles we uphold to ensure your personal information is always kept safe
All of 9koi's data handling practices are fully compliant with the Personal Data Protection Act 2010 (PDPA). We undergo regular compliance audits to ensure the highest standards are maintained.
All communication between your device and 9koi's servers is protected by 256-bit SSL encryption. Sensitive data such as banking information and passwords are never stored in plain text.
9koi has never and will never sell, rent, or commercialise your personal data to any third party. Your data belongs to you – we are simply its responsible custodians.
You have the right to access, correct, download, or request deletion of your personal data at any time. Requests can be submitted through the account portal or directly to our privacy team.
All transactions via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other Malaysian payment methods are processed through gateways that comply with PCI DSS standards for financial data security.
In the event of any security incident involving your data, 9koi is committed to notifying you and the relevant authorities within the timeframe required under PDPA.
Welcome to the 9koi Privacy Policy. This document transparently and honestly explains how the 9koi platform ("We", "9koi", "Platform") collects, processes, uses, stores, and protects your personal data as a user of our online Sports Betting and casino platform in Malaysia.
This Privacy Policy applies to all users who access the 9koi website, register an account, make transactions, or interact with any services offered on our platform. By using 9koi's services, you agree to the terms of this Privacy Policy.
Legal Basis: This Privacy Policy is drawn up in accordance with the Personal Data Protection Act 2010 (PDPA), the Malaysian law governing the collection and processing of personal data in commercial activities. 9koi operates in full compliance with the PDPA and all relevant legislation in Malaysia.
If you disagree with any part of this Privacy Policy, please discontinue use of the 9koi platform and contact us for assistance with managing your account.
9koi collects various types of personal data necessary to provide safe, legitimate, and high-quality services to users in Malaysia. The data we collect can be grouped into the following categories:
| Data Category | Examples | Requirements |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender | Mandatory (KYC) |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account number, transaction history, e-wallet information | Mandatory |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Betting history, games played, session duration | Automatic |
| Communication Data | Live chat conversation history, support emails, feedback | Where applicable |
We only collect data that is genuinely necessary for the stated purposes. Data minimisation is central to how we handle your information.
Your personal data is collected through several key channels:
We do not collect your personal data from third-party sources without your knowledge, except for identity verification or fraud prevention purposes permitted by law.
9koi uses your personal data for the following purposes, all grounded in valid legal bases under Malaysia's PDPA:
Purpose Limitation Principle: 9koi only uses your data for the purposes stated above. We will not process your data for any other purpose without first obtaining your renewed consent.
9koi does not sell or rent your personal data to any third party for commercial purposes. However, under certain circumstances, we may share your data with the following parties:
All third parties that receive data from 9koi are required to uphold data protection standards equivalent to or exceeding our own. We do not share data across international borders except where necessary for technical hosting, and only under appropriate agreements.
The 9koi website uses cookies and similar tracking technologies to enhance your experience. Below are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the 9koi platform. Please refer to your browser's help guide for more information on managing cookies.
9koi takes the security of your data seriously. The following are the technical and organisational measures we have put in place:
Data Retention Period: 9koi retains your personal data for as long as your account remains active. Once an account is closed, data will be retained for 7 years in accordance with Malaysian financial legal requirements before being securely deleted.
Server Location: Malaysian user data is stored in data centres located in the Asia Pacific region, in compliance with ISO 27001 international security standards.
Under Malaysia's PDPA, you have the following rights regarding your personal data on 9koi:
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or out of date, you have the right to request an immediate correction.
You may request the deletion of your data when it is no longer needed, subject to legal obligations.
You have the right to object to the processing of your data for marketing or analytics purposes.
You may request an export of your data in a structured format for transfer to another platform.
In certain circumstances, you may request that we limit how we use your data.
To exercise any of the rights above, submit a written request to privacy@9koi.my along with your account number and a copy of your MyKad for identity verification. We will process your request within 21 business days.
The 9koi platform is restricted to users aged 18 years and above only. We do not intentionally collect or process personal data from individuals under the age of 18.
Should we discover that a child's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. If you believe your child has registered an account at 9koi, please contact us immediately at support@9koi.my.
The 9koi platform may contain links to third-party services or content in certain contexts. This Privacy Policy applies solely to the 9koi platform and does not cover the privacy practices of any third party.
9koi is not responsible for the privacy practices or content of any third-party websites, apps, or services. We recommend reading the privacy policy of any third party before sharing your personal data with them.
Casino and sports game providers partnering with 9koi operate under contractual agreements that require them to uphold data protection standards equivalent to those of our platform.
9koi reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, technology, or our business practices. When significant changes are made, we will:
Continued use of the 9koi platform after the effective date of an updated Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 9koi handles your personal data, please contact our Data Protection Officer:
If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia Personal Data Protection Department (JPDP) through their official channels.
We are committed to protecting your privacy at every step. With industry-grade security and full PDPA Malaysia compliance, you can enjoy Sports Betting, Live Casino, and online slots with complete peace of mind.